ORDER IMFORMATION / TERMS and CONDITIONS

IMPORTANT – Orders placed are subject to the acceptance of terms & conditions outlined below.  

ORDERING:
phone: 07 5455 6711  fax: 07 5455 6766  email: wrapped@bigpond.com.au
mail: wrapped uniforms, locked bag 2900, noosaville b.c., qld, 4566.
include all details i.e. name contact details, size, colour, style, quantity, payment method (see order form). Your order must be paid in full before dispatch. .

PAYMENT:
Direct deposit payments: - must be received in 48 hours from placement of order. Full payment is required.
Cheques made payable to WRAPPED UNIFORMS. Cheques must be received in 3 – 4 working days from placement of order. Full payment is required
Credit Card : - 50% deposit to confirm the order / backorder. Balance charged prior to dispatch or commencement of embroidery without further advice. 2.5% surcharge on Amex cards.
As a wholesale business, one invoice will be generated for each order placed, and one method of payment.  It is therefore the customer’s responsibility to supply their staff with individual receipts. 

SIZING:
Our standard sizes are from 6 to 18 (larger sizes available 20-24)
Fittings are based on Australian womens standard sizing.
Our uniforms are cut for comfort and movement, e.g. if you wear a size 10 fashion garment, we would suggest a size 8 uniform.  Use your current size as the best indication. If incorrect…you can simply exchange (see below for details). Sizes 20-24: please ask for styles available in these sizes, additional $30.00 + GST applies.

FIRST TIME ORDERING:
If you are purchasing for several staff, wrapped suggest our simple 1) 2) 3) quote process……
1) Contact wrapped to organise your quote details
2) Sign your acceptance of details (credit card details for security)
3) Receive your quote uniforms for size, style, colour etc and place your order (return uniform cost is the responsibility of customer)

Once product satisfaction has been confirmed and an order has been placed cancellations will not be accepted.

EMBROIDERY
Important: Ensure correct fit and colour has been supplied before embroidering garments as no returns will be accepted. Garments may vary due to the process of manufacture, design amendments or incorrect ticketing.
Always check your new delivery before you embroider.

RETURNS/ EXCHANGES / REFUNDS
 Goods can be exchanged by returning to wrapped within 10 days of delivery with details of the required size/colour. NO REFUNDS AVAILABLE OVER $300.00
wrapped suggest Australia Post registered mail for returned postage. Goods must be returned with labels and swing tickets attached, in new original condition and packaging. Cleaning charge will apply if goods are returned dirty.  
If an order needs to be cancelled due to change of staff etc… a credit will be applied to the customer for up to 6 months. wrapped does not refund or accept cancellations due to change of mind or delivery lead times.
The purchaser is responsible for the cost and safe return of goods.
The purchaser should obtain proof of returned parcels to wrapped.
Wrapped will not except return to sender parcels. Postage & Handling will be charged back to the customer with an additional 30% surcharge.

UNIFORM CARE & MAINTANANCE:
wrapped have developed a contemporary uniform range for style & functionality. Our uniforms are not overalls & require appropriate care, as we say….” Be kind to your uniform & it will be kind to you”. Adhere to washing & care instructions: any worn garment that may require repair due to faulty workmanship or customers incorrect washing and care process is based on the decision of wrapped as manufacturers.

MADE TO ORDER / STOCK ITEMS:
Due to the nature of manufacturing,lead times can change outside of our control.
As a manufacturer, the process can be 8 – 10 weeks if goods are out of stock
Goods out of stock will automatically be placed on back order. These goods will be delivered as soon as they are received from production. Please check with wrapped on approximate lead times. Due to the process of manufacture this can be up to 8 - 10 weeks. Lead times can change outside of Wrapped’s control.

POSTAGE and HANDLING: (P&H)
wrapped uses Australia Post Registered Parcel Courier System, you will need to sign on delivery, if unable to sign for the delivery, a collection card will be left to notify you of your collection point, (usually your nearest post office).
Wrapped will not except return to sender parcels. Postage & Handling will be charged back to the customer with an additional 30% surcharge.

P & H costs (below) are based on order value & need to be added to total costs for orders within Australia.
P & H prices include GST.
Add $17.05 for orders to $120            
Add $22.95 for orders $121 to $300           
Add $28.95 for orders $301 to $500   
Add $31.95 for orders $501 to $800       
Add $39.95 for orders $801 to $1,000  
Add $51.95 for orders $1001 to $1500
Add $55.95 for orders $1501 to $2000    
Add $61.95 for orders $2000 to $2501
Overseas orders P & H calculated per order.

 

ALL PRODUCTS & DESIGNS ARE PROTECTED BY COPYRIGHT / REPRODUCTION IS A COPYRIGHT

INFRINGEMENT OF AMANDA MUIR ©

Prices are subject to change without notification. Prices apply from 1/2/09